Public Offer
This document is an official offer (a public offer) to enter into a contract for the sale of goods on the terms set out below. The offer is addressed to any person with legal capacity who uses the SENSE website. The contract is a public one within the meaning of Article 633 of the Civil Code of Ukraine, and the procedure for entering into it is governed by Articles 641 and 642 of the Civil Code of Ukraine and by the Law of Ukraine “On Electronic Commerce”.
Please read this document before you place an order. Placing an order means you accept all of its terms in full and without reservation. If you disagree with even one term, there is no need to place an order — write to us and we will sort it out separately.
1. Definitions
1.1. Website — the SENSE website, where you can view the goods and place an order.
1.2. Seller — the person named in Section 16 of this Contract, who sells goods through the Website.
1.3. Buyer (you) — a natural person with legal capacity who has reached the age of 18, or a legal entity, who has placed an order on the Website. SENSE items are shipped both within Ukraine and abroad, so the Buyer’s citizenship and country of residence do not matter.
1.4. Recipient — the person the Buyer named in the order as the one to receive the goods. Unless the order states otherwise, the Recipient is the Buyer.
1.5. Product — memory boxes, journals, baby books and other items described on the Website.
1.6. Order — the list of goods placed on the Website together with the delivery, payment and recipient details.
1.7. Personalised item — an item that the Seller makes or finishes specifically for this order: with a name, a date, an engraving, or a printed card message that you wrote.
1.8. Parties — the Seller and the Buyer together.
2. Subject of the contract
2.1. The Seller undertakes to transfer ownership of the goods ordered on the Website to the Buyer, and the Buyer undertakes to accept and pay for them on the terms of this Contract.
2.2. The contract is concluded at a distance: the parties do not meet, and all material terms are agreed through the Website. Article 13 of the Law of Ukraine “On Consumer Rights Protection” applies to such relations.
2.3. This Contract, together with the “Delivery and payment”, “Returns and exchange” and “Privacy Policy” pages, constitutes the entire agreement between the Parties. If the text of this Contract conflicts with another page of the Website, this Contract prevails.
3. How the contract is concluded
3.1. Information about goods on the Website is not an offer — it is an invitation to place an order. The offer is your order itself: by filling in the form and pressing the order button, you propose that the Seller sell you the goods listed on the terms stated.
3.2. The contract is deemed concluded from the moment the Seller confirms the order: sends a letter or message accepting the order, issues an invoice, or hands the goods over to the delivery service. An automatic message confirming that the order has been received is not yet acceptance.
3.3. By ticking the box confirming your agreement with this Contract and the Privacy Policy before placing an order, you sign an electronic transaction in the manner provided for by Article 12 of the Law of Ukraine “On Electronic Commerce”. Such consent is equivalent to a handwritten signature.
3.4. The Seller may decline an order — in particular, if the goods are out of stock, if the details in the order are plainly incorrect, or if delivery to the address given is impossible. In that case the Seller informs the Buyer and refunds any money paid in full.
3.5. If the Seller can fulfil the order only on different terms (for example, the production time or the stock level has changed), the Seller proposes those terms to the Buyer. A contract on the new terms is deemed concluded only once the Buyer has accepted them.
4. Information about the goods
4.1. The description, contents, dimensions and photographs of an item are on its page on the Website. We aim to describe every item as accurately as possible.
4.2. SENSE items are partly handmade, so the shade of the paper or fabric, the grain of the wood and small finishing details may differ slightly from the photographs. Such differences are not a defect.
4.3. Colors on screen depend on the settings of your monitor or phone and may not match the actual shade.
4.4. The Seller may change the range, prices and promotional terms at any time. Such changes do not apply to orders already confirmed: the terms in force at the time of ordering apply.
5. Price and payment
5.1. Prices on the Website are given per item. The base price is set in hryvnia.
5.2. The Website may show prices in euros or US dollars, at a rate set by the Seller. The currency in which you placed your order is fixed in the order itself and does not change afterwards.
5.3. You can pay for your order in one of the ways listed on the “Delivery and payment” page: by card on the Website, in full to the Seller’s bank details, cash on delivery with part of the sum paid in advance, or by bank transfer for companies. Which methods are available depends on the amount, the delivery country and the carrier you choose.
5.4. Card payment takes place on the payment provider’s side. Your card details are not passed to the Website and are not stored by the Seller.
5.5. Fees charged by a bank, payment provider or carrier (including the cash-on-delivery fee) are paid by the Buyer, unless the Website expressly states otherwise.
5.6. Delivery cost is not included in the price of the goods. When placing an order you choose whether to pay for delivery together with the order or to pay the carrier on collection. Above the order value stated on the Website, delivery within Ukraine may be free — in that case there is nothing to pay for it at all.
5.7. An order is deemed paid from the moment the money is credited to the Seller’s account.
5.8. If payment does not arrive within the period agreed with the Buyer, the Seller may cancel the order and release the reserved goods.
6. Delivery and handover of the goods
6.1. Delivery methods, times and costs are described on the “Delivery and payment” page. Within Ukraine we ship with Nova Poshta — to a branch, to a parcel locker or by courier to your door — and also by our own courier within Kyiv. For destinations abroad, cost and time are calculated individually.
6.2. The delivery time consists of the time to prepare the order and the time in transit. Transit time is determined by the carrier, and the Seller has no influence over it.
6.3. You may state a preferred delivery date. This is a wish, not an obligation of the carrier: we will do everything to dispatch on time, and if that becomes impossible we will contact you.
6.4. The risk of accidental loss of or damage to the goods passes to the Buyer at the moment the goods are handed over to the Recipient.
6.5. When you accept a parcel, please check that the packaging is intact and the contents complete. If the goods were damaged in transit, have the carrier record this in a report on the spot — without such a report the carrier will not consider a claim.
6.6. If the Recipient did not collect the parcel within the carrier’s storage period and it was returned to the Seller, the Buyer reimburses the actual cost of postage both ways. The Seller refunds the remainder of the money paid.
6.7. The Buyer is responsible for the accuracy of the details in the order. If an error in the address or phone number sent the parcel to the wrong place or the wrong person received it, the related costs fall on the Buyer.
7. Personalised items
7.1. If you have left a card message or asked us to add a name, a date or an engraving, that item is made specifically for your order.
7.2. Personalisation text is printed exactly as you wrote it. Please check spelling, names and dates before ordering: once production has begun the text cannot be changed.
7.3. A personalised item cannot be returned or exchanged as an item of proper quality — this follows directly from paragraph 5 of Article 13 of the Law of Ukraine “On Consumer Rights Protection”, which covers goods made to the consumer’s order.
7.4. The restriction in clause 7.3 does not apply where the item is defective or does not match the order (including where the text was applied with an error by the Seller). Section 9 of this Contract applies in those cases.
7.5. The Seller may refuse to apply text containing incitement to violence, insults, threats or other unlawful statements. We will tell you about such a refusal before production starts and refund your money.
8. Returns and exchange of goods of proper quality
8.1. You may withdraw from your order at any time before the goods are handed to the carrier — just write to us.
8.2. After you receive the goods you have the right to terminate the contract within 14 days without giving reasons (Article 13 of the Law of Ukraine “On Consumer Rights Protection”). The period runs from the day you receive the goods.
8.3. Goods are accepted back if their saleable appearance, consumer properties, seals and labels, full contents and packaging have been preserved, and if you have proof of purchase or the order number.
8.4. The right of withdrawal does not extend to personalised items (Section 7) or to the other cases set out in paragraph 5 of Article 13 of the Law of Ukraine “On Consumer Rights Protection”.
8.5. The Seller refunds the value of returned goods within 14 days of receiving a written notice of withdrawal, by the same means the payment was made, unless the Parties agree otherwise.
8.6. The cost of sending goods back is borne by the Buyer, unless the reason for the return relates to a defect in the goods or an error by the Seller.
8.7. To return or exchange an item, write to us at hello@sensebaby.com or call us on +38 (095) 259-21-21. We will tell you the address to send it to and what to do next.
9. Goods of improper quality
9.1. If the goods arrived faulty or damaged, or do not match the order, tell us and send photographs. We do not ask for explanations beyond what is needed to understand the problem.
9.2. In this case you have the rights set out in Article 8 of the Law of Ukraine “On Consumer Rights Protection”: to demand replacement of the goods, a proportionate reduction in price, free repair of the defect, or a refund.
9.3. The cost of sending defective goods both ways is borne by the Seller.
9.4. The features of handmade production described in clause 4.2 are not defects, nor is damage caused by improper storage or use of the goods after you received them.
10. Rights and obligations of the Parties
10.1. The Seller undertakes to deliver goods of proper quality, in the agreed contents and within a reasonable time, and to provide documents confirming the purchase.
10.2. The Seller undertakes not to disclose the Buyer’s personal data other than as described in the Privacy Policy.
10.3. The Seller may involve third parties in fulfilling an order — in particular carriers and payment providers — while remaining responsible to the Buyer for performance of this Contract.
10.4. The Buyer undertakes to provide accurate details and to accept and pay for the goods ordered.
10.5. The Buyer has the right to full information about the goods, their price and the delivery terms before placing an order.
11. Personal data
11.1. The Seller processes the personal data of the Buyer and the Recipient in order to fulfil the order, and only to the extent needed for that.
11.2. The grounds, the retention periods, the list of data recipients and your rights are described in the Privacy Policy, which forms an integral part of this Contract.
11.3. If you gave another person’s details as the Recipient, you confirm that you are entitled to pass them on and that you have told that person about it.
12. Intellectual property
12.1. The texts, photographs, design, name and logo of SENSE, as well as the design of the items themselves, belong to the Seller or are used by the Seller on lawful grounds.
12.2. Buying an item does not transfer to the Buyer any intellectual property rights in its design or content.
12.3. Materials from the Website may not be used for commercial purposes without the Seller’s written permission. You are free to share a link to the Website and to post photographs of your own order.
13. Liability and force majeure
13.1. The Parties are liable for failure to perform their obligations in accordance with the law of Ukraine and this Contract.
13.2. The Seller is not liable for harm caused by improper use of the goods after they have been received.
13.3. The Seller is not liable for the timing or actions of a carrier, payment provider or bank, except where the Seller chose the carrier against the Buyer’s choice.
13.4. The Parties are released from liability for full or partial failure to perform their obligations where this is caused by force majeure: military action, missile attacks, prolonged power outages, natural disasters, or decisions of the authorities that make performance impossible. The Party unable to perform informs the other Party without delay.
13.5. If such circumstances make fulfilment of the order impossible, the Seller refunds the money paid to the Buyer.
14. Resolving disputes
14.1. The Parties try to settle all disputes by negotiation. Write to us — most questions are resolved in a single email.
14.2. If agreement cannot be reached, the dispute is resolved in court under the law of Ukraine.
14.3. A Buyer who is a consumer also has the right to apply to the state consumer protection authority at their place of residence.
14.4. This Contract is governed by the law of Ukraine. For buyers in the European Union this does not deprive them of the protection afforded by the mandatory rules of the law of their country of habitual residence.
15. Term and changes
15.1. This offer is valid from the moment it is published on the Website until the day the Seller withdraws it.
15.2. The Seller may change the terms of the offer. A new version takes effect from the moment it is published on this page.
15.3. An order already placed is governed by the version that was in force when it was placed.
15.4. The invalidity of an individual provision of this Contract does not render the remaining provisions invalid.
16. Seller’s details
16.1. The Seller: Violeta Volodymyrivna Razinkina, private entrepreneur.
16.2. Taxpayer identification number: 3471905160.
16.3. State registration: entry no. 2003900010003008450 of 13 December 2022 in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations of Ukraine.
16.4. Postal address: 14 Ruslana Luzhevskoho Lane, Kyiv, Ukraine.
16.5. Email: hello@sensebaby.com, phone: +38 (095) 259-21-21.
16.6. Bank details: account UA633220010000026007310027210, JSC UNIVERSAL BANK, bank code (MFO) 322001, registration code 21133352.
