Returns and exchanges
We want every box to bring you joy and keep the moments that matter. If something has gone wrong, we are always ready to help.
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Personalised items (with a name, a date or special engraving) cannot be returned or exchanged, as they were created just for you.
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Non-personalised items can be returned or exchanged within 14 days of receipt. They must be in perfect condition, with no signs of use, and with all the packaging and elements.
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If an item arrived faulty or was damaged in transit, we will exchange it or refund you without any questions. Send us a photo and let us know about the problem.
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Refunds are made using the same method you paid with, unless agreed otherwise.
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Return shipping is paid by the customer, unless agreed otherwise with us.
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We are always in touch and ready to answer any of your questions. Write to us — we will find a solution together.
